SECOND MILE COLLECTIVE STORE POLICIES
Last updated: October 27, 2026
These Store Policies apply to purchases made through secondmilecollective.com, operated by Second Mile Collective LLC (“Second Mile Collective,” “we,” “us” or “our”).
Business contact information
Second Mile Collective LLC
604 Ashleigh Ct Truesdale MO 63380
secondmile.co.gmail.com
By placing an order, you acknowledge that you have reviewed and agreed to these policies.
SHIPPING AND DELIVERY
Made-to-order products
Our products are printed and fulfilled after an order is placed. Because each piece is made to order, please review product details, colors, measurements and sizing information carefully before purchasing.
Production and delivery estimates
Please allow approximately 2–4 business days for production and an additional 7–12 business days for standard shipping within the United States.
Estimated total delivery time is approximately 10–16 business days after an order is placed.
Business days do not include weekends or federal holidays. Delivery estimates are not guarantees. Production, carrier delays, severe weather, holidays, incorrect addresses and other circumstances outside our reasonable control may affect delivery.
If we are unable to ship your order within the promised timeframe, we will notify you and provide the options required by applicable law, which may include consenting to a revised shipping date or canceling the delayed order for a refund.
Shipping destinations
We currently ship to addresses within the United States only.
Shipping charges
Shipping charges are calculated and displayed at checkout. Our current standard shipping structure is:
Shipping charges may change at any time. The rate displayed at checkout will apply to your order.
Separate shipments
Items within the same order may occasionally be produced or shipped separately. If an order is divided into multiple packages, tracking details may be provided separately. Customers will not be charged additional shipping after checkout unless they request and approve an address correction, redelivery or shipping upgrade.
Tracking
When available, tracking information will be emailed to the address entered at checkout. Tracking information may take 24–72 hours to update after a shipping notification is sent.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact us immediately at secondmile.co.gmail.com. We cannot guarantee that an address can be changed after an order enters production.
If an order is returned, delayed, lost or requires redelivery because the customer provided an incorrect or incomplete address, the customer may be responsible for the resulting costs. We will provide available options before collecting any additional payment.
We are not responsible for orders delivered to the address entered at checkout when that address was entered incorrectly by the customer.
Lost, stolen or delayed packages
If tracking has not updated for 7 business days, or your package has not arrived within 7 business days after the estimated delivery window, contact us at secondmile.co.gmail.com
We will work with our fulfillment provider and shipping carrier to investigate. A package is not automatically considered lost because tracking is delayed.
Once tracking shows that a package was delivered to the address provided at checkout, Second Mile Collective is not responsible for theft or disappearance after delivery. However, please contact us so we can review the circumstances and available carrier options.
RETURNS, EXCHANGES AND REFUNDS
Made-to-order policy
Each Second Mile Collective piece is printed specifically for the customer after an order is placed. Because these items are custom-made and cannot be returned to our production partner or restocked, all sales are final.
We do not accept returns, exchanges or refunds for:
Selecting the wrong size or color
Changes of mind or personal preference
Fit preferences
Minor color differences caused by screen or lighting settings
Incorrect or incomplete shipping information entered at checkout
Items refused by the recipient
Normal variations associated with the garment or printing process
Please carefully review the product description, measurements, size chart, color selection and shipping information before placing your order.
This policy does not limit any rights or remedies that cannot legally be waived.
Damaged, defective, misprinted or incorrect items
If your order arrives damaged, defective, misprinted or materially different from what you ordered, please contact us at [CUSTOMER-SERVICE EMAIL] within seven days of delivery.
Include:
Your full name
Order number
A description of the problem
A clear photograph of the entire item
Close-up photographs or video showing the issue
A photograph of the shipping label and packaging, if relevant
Do not send the item to the return address on the package. That address may belong to a shipping or fulfillment facility that cannot process customer returns.
After reviewing the claim with our production partner, we may provide a replacement, refund, store credit or another appropriate resolution. Eligibility is determined based on the documentation submitted and the nature of the issue.
Customers ordinarily do not need to return a damaged or defective item unless Second Mile Collective provides specific return instructions.
Size and fit
Choosing the correct size is the customer’s responsibility. Measurements and size charts are provided on our product pages to help customers select the appropriate size.
Descriptions such as “oversized,” “relaxed” or “true to size” are general fit descriptions. Fit may vary based on body type and personal preference.
An item that was produced in the size selected at checkout is not considered defective solely because the customer does not prefer the fit.
Order changes and cancellations
Orders may enter production shortly after they are submitted. If you need to request a change or cancellation, email [CUSTOMER-SERVICE EMAIL] within one hour of placing the order.
We will make reasonable efforts to accommodate the request, but changes and cancellations are not guaranteed. Once production begins, an order cannot be changed or canceled.
If an approved cancellation occurs before production begins, the refund will be issued to the original payment method.
Incorrect shipping information
Customers are responsible for entering a complete and accurate shipping address.
If you discover an error, contact us immediately. We cannot guarantee an address change after production or fulfillment begins.
Second Mile Collective is not responsible for replacement, refund, storage, handling or redelivery costs resulting from an incorrect or incomplete address provided by the customer. If redelivery is available, the customer may be responsible for the associated charges.
Lost packages
If tracking indicates that a package has been lost in transit or has remained without movement for an extended period, contact us at [CUSTOMER-SERVICE EMAIL].
We will submit an investigation to our fulfillment provider or shipping carrier. If the package is confirmed lost, we may issue a replacement or refund.
Packages marked as delivered are not automatically considered lost. Please verify the shipping address, check surrounding delivery areas and contact household members or the carrier before submitting a claim.
SIZING AND PRODUCT INFORMATION
Product measurements and size charts are provided as general guides. Measurements may vary slightly because of manufacturing tolerances.
Colors may appear differently depending on the customer’s screen, lighting and device settings. We make reasonable efforts to represent products accurately but cannot guarantee an exact color match.
Descriptions such as “oversized,” “relaxed” or “true to size” are general fit descriptions and may feel different depending on body type and fit preference. Customers should consult the measurements provided for each item before ordering.
Selecting an incorrect size does not make an otherwise correctly produced product defective.
ORDER CHANGES AND CANCELLATIONS
Orders enter production quickly. Requests to change or cancel an order must be submitted within 2 hours of purchase by emailing secondmile.co@gmail.com
We cannot guarantee changes or cancellations after an order is submitted. Once production begins, an order generally cannot be canceled or modified.
If we approve a cancellation before production begins, the refund will be returned to the original payment method. Payment-processing or other fees will be handled in accordance with applicable law and our payment provider’s rules.
DISCOUNTS, PROMOTIONS AND GIFT CARDS
Discount codes must be entered at checkout and cannot ordinarily be added after an order is submitted.
Unless otherwise stated:
Discounts cannot be combined
Promotions have no cash value
Promotions may be modified or discontinued before an order is placed
Discounts do not apply to taxes or shipping unless specifically stated
Free-shipping promotions apply only to eligible destinations and orders
Gift cards cannot be exchanged for cash except where required by law
If a promotion contains terms that differ from these policies, the promotion’s specific terms will control.
PRICING, TAXES AND PAYMENT
Prices are displayed in U.S. dollars unless otherwise stated. Applicable sales tax is calculated at checkout based on the order and delivery information.
We reserve the right to correct pricing, product-information or typographical errors. If an error affects an order already placed, we will contact the customer before proceeding and provide any options required by law.
Orders are subject to payment authorization and fraud screening. We may cancel or refuse an order when we reasonably suspect fraud, unauthorized payment activity, resale activity, abuse of promotions or a violation of these policies.
We accept the payment methods displayed at checkout. Payment information is processed by our third-party payment providers. Second Mile Collective does not directly store complete payment-card numbers.
PRIVACY POLICY
Information we collect
Depending on how you interact with us, we may collect:
Name
Billing and shipping addresses
Email address
Telephone number
Order and transaction information
Product preferences
Customer-service communications
Account information, if customer accounts are enabled
Device, browser and approximate location information
Website activity and referral information
Marketing preferences
Information collected through cookies and similar technologies
Any other information you voluntarily provide
Payment-card information is processed by our payment provider and is not directly stored by Second Mile Collective in complete form.
How we use information
We may use personal information to:
Process, fulfill and deliver orders
Provide order and shipping updates
Respond to customer-service inquiries
Process returns, exchanges and refunds
Prevent fraud and protect our website
Maintain business and tax records
Improve our website, products and customer experience
Send marketing communications when the recipient has consented or when otherwise permitted by law
Measure website and advertising performance
Comply with legal obligations
Enforce our policies and agreements
How we disclose information
We may disclose personal information to service providers that assist us with:
Website hosting and ecommerce services, including Squarespace
Payment processing, including [SQUARESPACE PAYMENTS/STRIPE/PAYPAL/OTHER]
Product production and order fulfillment, including PODpartner
Shipping and delivery
Email and marketing services
Analytics and advertising, including [GOOGLE ANALYTICS/META PIXEL/OTHER]
Customer service, accounting, legal compliance and fraud prevention
These providers may process information according to their own privacy policies and contractual obligations.
We may also disclose information when required by law, in connection with a business transfer, to protect legal rights or with the customer’s consent.
Sale or sharing of personal information
We do not sell personal information for money. We may use analytics or advertising technologies that certain state laws define as “sharing” or “targeted advertising.”
We participate in targeted advertising as described below and provide legally required opt-out options.
Cookies and similar technologies
Our website and service providers may use cookies, pixels and similar technologies to:
Operate the shopping cart and checkout
Remember preferences
Maintain security
Understand website traffic and usage
Measure marketing performance
Deliver or measure advertising
Marketing communications
Customers and visitors may receive marketing emails only when they subscribe, consent or when otherwise permitted by law.
You may unsubscribe by selecting the unsubscribe link included in a marketing email. Unsubscribing from marketing does not stop essential transactional messages such as order confirmations, shipping notices or policy-related communications.
We may send promotional text messages.
Data retention and security
We retain personal information for as long as reasonably necessary to fulfill orders, maintain records, resolve disputes, comply with legal obligations and operate our business.
We use reasonable administrative, technical and organizational safeguards. However, no online system or electronic transmission is completely secure, and we cannot guarantee absolute security.
Privacy choices and requests
Depending on where you live, you may have rights concerning your personal information, such as requesting access, correction or deletion, or opting out of certain uses.
To submit a request, email [PRIVACY EMAIL] with the subject line “Privacy Request.” We may need to verify your identity before processing the request.
Authorized agents may submit requests where permitted by law, subject to appropriate verification.
Children’s privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact secondmile.co@gmail.com.
External links
Our website may link to third-party websites or services. We are not responsible for the privacy, security or content practices of third parties.
Privacy-policy updates
We may update this Privacy Policy periodically. The revised policy will be posted with a new “Last updated” date. Material changes may be communicated through the website, email or another appropriate method.
WEBSITE TERMS AND CONDITIONS
Website use
You may use our website only for lawful personal or commercial-shopping purposes. You may not:
Violate applicable law
Attempt to gain unauthorized access to the website or another account
Interfere with website operation or security
Submit fraudulent orders or payment information
Copy, scrape or exploit website content without authorization
Upload malicious code
Impersonate another person
Use our products, designs or content in a way that infringes intellectual-property rights
We may suspend access, cancel orders or take other reasonable action when these terms are violated.
Intellectual property
Unless otherwise stated, the Second Mile Collective name, logos, product designs, photographs, graphics, written content and website materials are owned by or licensed to Second Mile Collective LLC and are protected by applicable intellectual-property laws.
No content may be copied, reproduced, distributed, modified, sold or commercially exploited without prior written permission.
Purchasing a product does not transfer any ownership or license rights in the artwork, design, logo or other intellectual property displayed on that product.
User submissions and reviews
If you submit a review, photograph, testimonial, tag or other content to us, you represent that:
You created it or have permission to share it
It does not violate another person’s rights
It is accurate and not misleading
It does not contain unlawful, abusive or malicious material
Third-party services
Our website relies on third-party platforms and service providers. We are not responsible for interruptions caused by providers outside our reasonable control, although we will make reasonable efforts to address issues affecting orders.
Disclaimer of warranties
To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, secure or error-free.
Products remain subject to any warranties, protections and remedies that cannot legally be excluded. Nothing in these terms limits nonwaivable consumer rights.
Limitation of liability
To the fullest extent permitted by law, Second Mile Collective LLC will not be liable for indirect, incidental, special, consequential or punitive damages arising from website use or a purchase.
Where liability cannot be excluded, our aggregate liability relating to a product or order will not exceed the amount the customer paid for the affected product or order, unless applicable law requires otherwise.
This section does not exclude liability that cannot legally be limited, including liability resulting from fraud, willful misconduct or other nonwaivable obligations.
Indemnification
To the extent permitted by law, you agree to indemnify and hold Second Mile Collective LLC harmless from claims, damages and reasonable costs arising from your unlawful use of the website, violation of these terms or infringement of another person’s rights.
Governing law
These policies and website terms are governed by the laws of the State of Missouri, without regard to conflict-of-law principles, except where another jurisdiction’s consumer-protection law must apply.
Any legal proceeding that is not subject to another valid dispute-resolution process will be brought in the appropriate state or federal court unless applicable law requires otherwise.
Severability
If any part of these policies is found invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent allowed by law.
No waiver
Our failure to enforce a provision does not waive our right to enforce that provision later.
Changes to these policies
We may update these policies periodically. Changes will apply prospectively from the date they are posted unless applicable law requires otherwise. Policies in effect when an order was placed will generally govern that order.
CONTACT US
Questions regarding an order, return or store policy may be sent to: secondmile.co@gmail.com
